It is really interesting to me just how many Booker bugs, errors, and problems I have learned to live with. Once I made the decision to document problems with the software, not a week has gone by without having something to write about. The error I am telling you about today typically occurs if I have […]Read More Lions and Tigers and Random Errors, Oh My!
Booker allows clients to prepay their appointments. This model does not work well for us since it creates havoc when a customer prepays, then needs to cancel or move an appointment. Furthermore, Booker considers an appointment that has been paid for to be “closed” and therefore allows other customers to schedule that time slot even […]Read More Prepaid Appointments Become Available for Other Customers to Book
In January of 2019, Booker eliminated our plan (The Basic Plan) and added new and more expensive plans that mostly include features we don’t want and won’t use. They also took away a few features we did use and moved them up to a higher priced plan. Our monthly price went from $75 to $129 each month. […]Read More The Way Booker Handles Their Fee Increases
This little booger has been around for years and rears its ugly little head for me about every 2-3 months. I’m a Mac user. I use Safari and Google Chrome as my web browsers of choice. Booker does not play well with Safari and openly states this with a yellow banner if you try. Booker seems to […]Read More The Dreaded HTTP Error 400 in Booker
Appointments in Booker can be scheduled via a web-based portal, a client app, through a Facebook plugin, or internally (by staff). It’s truly great to have so many options. Because of all these options, we would love to easily track which appointments are coming from which source. Most business owners can easily see the benefits […]Read More There are at Least 5 Ways for a Customer’s Appointments to be Made
Once again, Booker thinks they know better than me what my needs are. They don’t. At least once a week, and more likely every day, each one of my staff members is confronted with a popup window in the lower-left corner of the screen. Each person that sees the popup assumes this is some important message […]Read More Booker Adds Their Own Version of Popup Advertising That Can’t Be Turned Off.
Let’s start by only talking about staff, not customers. We have 15 currently on our staff. Booker sorts the 15 different names by first name in some places, by last name in others, and by no perceptible criteria at all in a few. The places that Booker sorts by first name: The staff drop-down list on the […]Read More Sorting Inconsistencies Make Using Booker a Challenge