Appointments in Booker can be scheduled via a web-based portal, a client app, through a Facebook plugin, or internally (by staff). It’s truly great to have so many options. Because of all these options, we would love to easily track which appointments are coming from which source. Most business owners can easily see the benefits […]Read More There are at Least 5 Ways for a Customer’s Appointments to be Made
Once again, Booker thinks they know better than me what my needs are. They don’t. At least once a week, and more likely every day, each one of my staff members is confronted with a popup window in the lower-left corner of the screen. Each person that sees the popup assumes this is some important message […]Read More Booker Adds Their Own Version of Popup Advertising That Can’t Be Turned Off.
Let’s start by only talking about staff, not customers. We have 15 currently on our staff. Booker sorts the 15 different names by first name in some places, by last name in others, and by no perceptible criteria at all in a few. The places that Booker sorts by first name: The staff drop-down list on the […]Read More Sorting Inconsistencies Make Using Booker a Challenge
Booker thinks they know better than you do what kind of security you need when logging in. In some ways they are right, but in others they are dead wrong. Here are the problems with Booker login and security. Timed logout. I need to be the one who decides how long to stay logged in […]Read More Booker Login Problems
This is more of a feature request than a bug report. Nonetheless, this issue should be easy for Booker to understand from the standpoint of their customers and even easier to fix. We have “services” that take either one hour or two hours. Therefore, want clients to schedule on the hour. I don’t want someone […]Read More We Only Have Appointments on the Hour, but Booker Doesn’t Get It
Booker tries to make it easy to search for customers. When first looked into Booker, you will see the customer search box near the top-center of the screen (see below). It’s the field that has the person icon with the green checkmark. I began to notice that roughly one-fourth of our customers would not show […]Read More Garbage In Garbage Out
We’ve been hitting up against this issue for about six months now, but like so many other Booker bugs it takes a while for a pattern to emerge. We have learned that with a pattern, and screenshots, and multiple examples, it’s far too common for Booker customer service staff to tell us it’s an “internal […]Read More Booker Allows Adding Clients to the Schedule in the Wrong Rooms – Chaos!