I have often told Booker representatives that different parts of Booker feel like they were built and designed by different people for different purposes. Additionally, it seems like these different people (or teams, maybe) don’t talk to each other. This might work if there was still some cohesiveness for our staff and/or our customers, but that is […]Read More Booker Feels Like Several Different Platforms Cobbled Together into One
I cannot even begin to quantify how many screens, tabs, choices, settings, etc. are required to get a staff member up and running in Booker. On one hand, it’s great to have so many choices, but with these choices comes layers and layers of complexity. In the five years I’ve been using Booker and with […]Read More Setting Up New Staff in Booker Could be SO MUCH EASIER Than it Currently Is
In January of 2019, Booker eliminated our plan (The Basic Plan) and added new and more expensive plans that mostly include features we don’t want and won’t use. They also took away a few features we did use and moved them up to a higher priced plan. Our monthly price went from $75 to $129 each month. […]Read More The Way Booker Handles Fee Increases
This little booger has been around for years and rears its ugly little head for me about every 2-3 months. I’m a Mac user. I use Safari and Google Chrome as my web browsers of choice. Booker does not play well with Safari and openly states this with a yellow banner if you try. Booker seems to […]Read More The Dreaded HTTP Error 400 in Booker
Appointments in Booker can be scheduled via a web-based portal, a client app, through a Facebook plugin, or internally (by staff). It’s truly great to have so many options. Because of all these options, we would love to easily track which appointments are coming from which source. Most business owners can easily see the benefits […]Read More There are at Least 5 Ways for a Customer’s Appointments to be Made
Once again, Booker thinks they know better than me what my needs are. They don’t. At least once a week, and more likely every day, each one of my staff members is confronted with a popup window in the lower-left corner of the screen. Each person that sees the popup assumes this is some important message […]Read More Booker Adds Their Own Version of Popup Advertising That Can’t Be Turned Off.
Let’s start by only talking about staff, not customers. We have 15 currently on our staff. Booker sorts the 15 different names by first name in some places, by last name in others, and by no perceptible criteria at all in a few. The places that Booker sorts by first name: The staff drop-down list on the […]Read More Sorting Inconsistencies Make Using Booker a Challenge