Does Booker Care About it’s Customers? The simple and troubling answer to that opening question is, “I don’t know.” Unlike most of my posts here on Booker Problems that are factual articles about the bugs and quirks of the software platform , or just ways to make it better, this piece is all about my […]Read More Does Booker Care About it’s Customers?
This kind of bizarre change always baffles me. In the past, when a customer was unable to set up a Booker profile on their own device for whatever reason (their computer is in the shop, current emergency, etc.), our staff had the ability to set one up for them. Booker has removed our ability to […]Read More Booker Does Not Allow Admin to Set Up Complete Customer Profiles
I cannot even begin to quantify how many screens, tabs, choices, settings, etc. are required to get a staff member up and running in Booker. On one hand, it’s great to have so many choices, but with these choices comes layers and layers of complexity. In the five years I’ve been using Booker and with […]Read More Setting Up New Staff in Booker Could be SO MUCH EASIER Than it Currently Is
It is really interesting to me just how many Booker bugs, errors, and problems I have learned to live with. Once I made the decision to document problems with the software, not a week has gone by without having something to write about. The error I am telling you about today typically occurs if I have […]Read More Lions and Tigers and Random Errors, Oh My!
This is more of a feature request than a bug report. Nonetheless, this issue should be easy for Booker to understand from the standpoint of their customers and even easier to fix. We have “services” that take either one hour or two hours. Therefore, want clients to schedule on the hour. I don’t want someone […]Read More We Only Have Appointments on the Hour, but Booker Doesn’t Get It