Does Booker Care About it’s Customers? The simple and troubling answer to that opening question is, “I don’t know.” Unlike most of my posts here on Booker Problems that are factual articles about the bugs and quirks of the software platform , or just ways to make it better, this piece is all about my […]Read More Does Booker Care About it’s Customers?
On Saturday, 1-11-20, I needed to add a client to my schedule. Since I was out of my office, I grabbed my iOS device and added the appointment using the Booker app. After selecting the client and service type, I clicked the “Book Appointment” button to save the changes. The screen of the calendar in […]Read More For Some Unknown Reason Booker is Allowing Double Booking Chaos
I just finished the process of changing the fees of four services for twelve of our staff members. It took me about four hours over the course of several days. I am seriously amazed at how cumbersome this process is. Let me do my best to lay this out.Read More Be Careful When Setting Service Fees, You Won’t Believe How Difficult it is to Change Them
This kind of bizarre change always baffles me. In the past, when a customer was unable to set up a Booker profile on their own device for whatever reason (their computer is in the shop, current emergency, etc.), our staff had the ability to set one up for them. Booker has removed our ability to […]Read More Booker Does Not Allow Admin to Set Up Complete Customer Profiles
I have often told Booker representatives that different parts of Booker feel like they were built and designed by different people for different purposes. Additionally, it seems like these different people (or teams, maybe) don’t talk to each other. This might work if there was still some cohesiveness for our staff and/or our customers, but that is […]Read More Booker Feels Like Several Different Platforms Cobbled Together into One
I cannot even begin to quantify how many screens, tabs, choices, settings, etc. are required to get a staff member up and running in Booker. On one hand, it’s great to have so many choices, but with these choices comes layers and layers of complexity. In the five years I’ve been using Booker and with […]Read More Setting Up New Staff in Booker Could be SO MUCH EASIER Than it Currently Is
It is really interesting to me just how many Booker bugs, errors, and problems I have learned to live with. Once I made the decision to document problems with the software, not a week has gone by without having something to write about. The error I am telling you about today typically occurs if I have […]Read More Lions and Tigers and Random Errors, Oh My!