Does Booker Care About it’s Customers? The simple and troubling answer to that opening question is, “I don’t know.” Unlike most of my posts here on Booker Problems that are factual articles about the bugs and quirks of the software platform , or just ways to make it better, this piece is all about my […]Read More Does Booker Care About it’s Customers?
On Saturday, 1-11-20, I needed to add a client to my schedule. Since I was out of my office, I grabbed my iOS device and added the appointment using the Booker app. After selecting the client and service type, I clicked the “Book Appointment” button to save the changes. The screen of the calendar in […]Read More For Some Unknown Reason Booker is Allowing Double Booking Chaos
This kind of bizarre change always baffles me. In the past, when a customer was unable to set up a Booker profile on their own device for whatever reason (their computer is in the shop, current emergency, etc.), our staff had the ability to set one up for them. Booker has removed our ability to […]Read More Booker Does Not Allow Admin to Set Up Complete Customer Profiles
Booker has internal notification emails that allow a staff member to see who is scheduling an appointment, canceling an appointment, or changing an appointment. These emails are certainly not formatted the way we would format them. I believe we could make them easier to read, but Booker only allows us to turn these notifications on or off, […]Read More We Have Almost No Control Over Staff Email Notifications
It is really interesting to me just how many Booker bugs, errors, and problems I have learned to live with. Once I made the decision to document problems with the software, not a week has gone by without having something to write about. The error I am telling you about today typically occurs if I have […]Read More Lions and Tigers and Random Errors, Oh My!
Booker allows clients to prepay their appointments. This model does not work well for us since it creates havoc when a customer prepays, then needs to cancel or move an appointment. Furthermore, Booker considers an appointment that has been paid for to be “closed” and therefore allows other customers to schedule that time slot even […]Read More Prepaid Appointments Become Available for Other Customers to Book
This little booger has been around for years and rears its ugly little head for me about every 2-3 months. I’m a Mac user. I use Safari and Google Chrome as my web browsers of choice. Booker does not play well with Safari and openly states this with a yellow banner if you try. Booker seems to […]Read More The Dreaded HTTP Error 400 in Booker