We Have Almost No Control Over Staff Email Notifications

Booker has internal notification emails that allow a staff member to see who is scheduling an appointment, canceling an appointment, or changing an appointment. These emails are certainly not formatted the way we would format them. I believe we could make them easier to read, but Booker only allows us to turn these notifications on or off, […]

Lions and Tigers and Random Errors, Oh My!

It is really interesting to me just how many Booker bugs, errors, and problems I have learned to live with. Once I made the decision to document problems with the software, not a week has gone by without having something to write about. The error I am telling you about today typically occurs if I have […]

Prepaid Appointments Become Available for Other Customers to Book

Booker allows clients to prepay their appointments. This model does not work well for us since it creates havoc when a customer prepays, then needs to cancel or move an appointment. Furthermore, Booker considers an appointment that has been paid for to be “closed” and therefore allows other customers to schedule that time slot even […]

The Dreaded HTTP Error 400 in Booker

This little booger has been around for years and rears its ugly little head for me about every 2-3 months. I’m a Mac user. I use Safari and Google Chrome as my web browsers of choice. Booker does not play well with Safari and openly states this with a yellow banner if you try. Booker seems to […]

Booker Login Problems

Booker thinks they know better than you do what kind of security you need when logging in. In some ways they are right, but in others they are dead wrong. Here are the problems with Booker login and security. Timed logout. I need to be the one who decides how long to stay logged in […]

Booker Allows Adding Clients to the Schedule in the Wrong Rooms – Chaos!

We’ve been hitting up against this issue for about six months now, but like so many other Booker bugs it takes a while for a pattern to emerge. We have learned that with a pattern, and screenshots, and multiple examples, it’s far too common for Booker customer service staff to tell us it’s an “internal […]