Does Booker Care About it’s Customers? The simple and troubling answer to that opening question is, “I don’t know.” Unlike most of my posts here on Booker Problems that are factual articles about the bugs and quirks of the software platform , or just ways to make it better, this piece is all about my […]Read More Does Booker Care About it’s Customers?
On Saturday, 1-11-20, I needed to add a client to my schedule. Since I was out of my office, I grabbed my iOS device and added the appointment using the Booker app. After selecting the client and service type, I clicked the “Book Appointment” button to save the changes. The screen of the calendar in […]Read More For Some Unknown Reason Booker is Allowing Double Booking Chaos
Booker has internal notification emails that allow a staff member to see who is scheduling an appointment, canceling an appointment, or changing an appointment. These emails are certainly not formatted the way we would format them. I believe we could make them easier to read, but Booker only allows us to turn these notifications on or off, […]Read More We Have Almost No Control Over Staff Email Notifications
I have often told Booker representatives that different parts of Booker feel like they were built and designed by different people for different purposes. Additionally, it seems like these different people (or teams, maybe) don’t talk to each other. This might work if there was still some cohesiveness for our staff and/or our customers, but that is […]Read More Booker Feels Like Several Different Platforms Cobbled Together into One
Booker allows clients to prepay their appointments. This model does not work well for us since it creates havoc when a customer prepays, then needs to cancel or move an appointment. Furthermore, Booker considers an appointment that has been paid for to be “closed” and therefore allows other customers to schedule that time slot even […]Read More Prepaid Appointments Become Available for Other Customers to Book
Appointments in Booker can be scheduled via a web-based portal, a client app, through a Facebook plugin, or internally (by staff). It’s truly great to have so many options. Because of all these options, we would love to easily track which appointments are coming from which source. Most business owners can easily see the benefits […]Read More There are at Least 5 Ways for a Customer’s Appointments to be Made
Booker tries to make it easy to search for customers. When first looked into Booker, you will see the customer search box near the top-center of the screen (see below). It’s the field that has the person icon with the green checkmark. I began to notice that roughly one-fourth of our customers would not show […]Read More Garbage In Garbage Out