A ghost appointment (see screenshot below) on our staff schedule is supposed to let staff know when a customer is trying to book an appointment. This can help to give the staff some control if a customer is trying to book at the same time as a staff member. Per Booker’s instructions on ghost appointments,Continue reading ““Ghost Appointments” are Supposed to Time-out After 10 Minutes”
Every time I convince myself that there is nothing Booker could do that would surprise me (I have the bar for customer service set pretty low), they surprise me. A new low. We currently pay Booker by MindBody $129/month for the Booker Essential plan and another $30/month for the privilege of using a custom, customer-facingContinue reading “Booker Is Charging Us Monthly for a Mobile Device App That They Won’t Support”
I have been using the Booker platform for nearly 10 years now and there are two things that have never changed; the outdated look and feel of the platform, and the subpar customer service I receive. By the way, I am using what Booker calls V1 because they have advised me not to “upgrade” toContinue reading “Our Cancellation Policy Simply Disappeared!”
As of 7-23-21, this issue has been reported to Booker and given a case number of 02855491. Keep in mind we have been using Booker for at least five years now. This kind of history with a product like Booker means that we understand its strengths and shortcomings very well — and how to workContinue reading “Credit Cards Are Being Regularly Declined”
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