Booker has internal notification emails that allow a staff member to see who is scheduling an appointment, canceling an appointment, or changing an appointment. These emails are certainly not formatted the way we would format them. I believe we could make them easier to read, but Booker only allows us to turn these notifications on or off, that’s it.
Furthermore, when there is something wonky, we have no control to fix it. This is one line of an appointment confirmation email:
Here is one line from an appointment change email.
Even though most people will look at this email and think something went wrong with the programming or formatting for this email, we always get contacted by the affected staff member who thinks the whole email is crap and can’t be trusted. And, quite frankly, we would have to agree. It’s hard to know if you can trust a company like Booker who does not seem to care about these details.
And one more thing, there have been several times over the years that all of our appointment emails will show up in a different language. This usually goes on for several days, which for us means we get hundreds of email in French!
Without any fanfare or notice, Booker seems to have cleaned up their email formatting just a bit. The body now appears to have slightly more information, to be formatted completely in Ariel (instead of a Courier/Ariel combo), and be laid out slightly different. As far as I know, admins still have no control. Nonetheless, this new format is a slight and welcome improvement.