I cannot even begin to quantify how many screens, tabs, choices, settings, etc. are required to get a staff member up and running in Booker. On one hand, it’s great to have so many choices, but with these choices comes layers and layers of complexity. In the five years I’ve been using Booker and with the 25 or so staff members that I’ve set up, you’d think I would have it down by now. I don’t. Furthermore, I have called Booker customer service for help with setting up staff members more than once. They always put me on hold for several minutes to look up these details and try to figure it all out before getting back on the phone to walk me through it. This makes it seem as though it is as complex for Booker staff as it is for me. Did I mention how complex it is?
For starters, there are two different places that staff need to be set up in Booker, one is in the Employees section and the other is in the Logins section. When setting up employees, Booker offers to add a login as well. In my experience, this has always required some back and forth fine-tuning to get it all right.
As one example, Booker requires you to select the “Service Type” of the staff member. You are presented with three choices which are; Staff, House, or Front Desk. If you wonder what this choice will mean for access to Booker, permissions, etc., you can click on the tooltip which gives you this very unhelpful advice, “Select if the employee is Staff, House, or Front Desk.” The first thought I have is, “Well thank you very much, but I still have no idea what that means.” You will then spend the next 20 minutes looking through the online support center. Once you don’t find the answer there, you will call Booker and waste another 20 minutes — with that one question!
Wouldn’t it be better if Booker allowed business owners and managers to set up what I will call “staff templates?” That way when I hire a new employee, I don’t have to reinvent the wheel each and every time.
Notice that there are 6 separate tabs to be set up. And this does not include the login settings!
As I look for a new SASS online scheduling platform, I will be on the lookout for a platform that brings some streamlined simplicity to the process. Technology should make our lives easier to manage by being well thought out, user-friendly, and simple.
I set up two new staff members today. At one point there was some odd “hiccup” while trying to confirm some changes with a new employee. The next thing I know, one of our long-standing employees has no login. None. It was completely gone! This is especially odd since I was not viewing or editing her login info.
I was able to recreate the missing login, although this whole ordeal wasted an hour or so of my time.
I have not reported this latest incident to Booker since their standard response is either to tell me I did something wrong or to not follow up at all. Either response is an additional waste of my time.