This kind of bizarre change always baffles me. In the past, when a customer was unable to set up a Booker profile on their own device for whatever reason (their computer is in the shop, current emergency, etc.), our staff had the ability to set one up for them. Booker has removed our ability to […]Read More Booker Does Not Allow Admin to Set Up Complete Customer Profiles
Booker has internal notification emails that allow a staff member to see who is scheduling an appointment, canceling an appointment, or changing an appointment. These emails are certainly not formatted the way we would format them. I believe we could make them easier to read, but Booker only allows us to turn these notifications on or off, […]Read More We Have Almost No Control Over Staff Email Notifications
I have often told Booker representatives that different parts of Booker feel like they were built and designed by different people for different purposes. Additionally, it seems like these different people (or teams, maybe) don’t talk to each other. This might work if there was still some cohesiveness for our staff and/or our customers, but that is […]Read More Booker Feels Like Several Different Platforms Cobbled Together into One
I cannot even begin to quantify how many screens, tabs, choices, settings, etc. are required to get a staff member up and running in Booker. On one hand, it’s great to have so many choices, but with these choices comes layers and layers of complexity. In the five years I’ve been using Booker and with […]Read More Setting Up New Staff in Booker Could be SO MUCH EASIER Than it Currently Is
It is really interesting to me just how many Booker bugs, errors, and problems I have learned to live with. Once I made the decision to document problems with the software, not a week has gone by without having something to write about. The error I am telling you about today typically occurs if I have […]Read More Lions and Tigers and Random Errors, Oh My!
Booker allows clients to prepay their appointments. This model does not work well for us since it creates havoc when a customer prepays, then needs to cancel or move an appointment. Furthermore, Booker considers an appointment that has been paid for to be “closed” and therefore allows other customers to schedule that time slot even […]Read More Prepaid Appointments Become Available for Other Customers to Book
In January of 2019, Booker eliminated our plan (The Basic Plan) and added new and more expensive plans that mostly include features we don’t want and won’t use. They also took away a few features we did use and moved them up to a higher priced plan. Our monthly price went from $75 to $129 each month. […]Read More The Way Booker Handles Fee Increases